Job Detail

Job Details

Position Summary:

• Responsible for ensuring customer payments are applied accurately to the corresponding customer account. Processing of all payment types with specific daily, weekly and monthly deadlines
• Responding to internal and external payment inquiries. Reviewing historic payment reports. Required to comprehend financial and numerical reports coming from various ERP systems (Oracle Fusion & Sedona)
• First point of contact for customer’s general email inquiry. Must be able to promptly determine the customers’ needs and redirect or resolve the issue(s) accordingly
• Provide a high level of customer service and clear communication to all parties involved
• Processing of debit and credit adjustments in customer accounts ensuring high accuracy and all backup documentation is filed accordingly
• Requesting and documenting AR bad debt write-offs and customer refunds
• Processing of customer insolvencies and filing claims as required
• Administration of debtors listed with third party collections and related requests
• Promote good relationships between customers and the company
• Sharing knowledge and training colleagues when required
• The successful applicant must be able to work in a very busy and demanding environment; thoroughness, accuracy, tracking issues and following up, high quantity and high quality of work output is a must

Education:

• High School graduate
• Previous customer service and customer conflict resolution courses or has demonstrated these skills
• Specific Business/Accounting/Financial courses are an asset

Experience:

• 2-5 years’ experience in a Financial Administration role or equivalent
• Knowledge of basic accounting principles required. Previous Payment Applications experience is a significant asset
• Computer literacy is required to succeed in this role. The position is almost entirely computer based. The most successful employee will be comfortable with multiple computer programs and learning how to use and leverage new programs when required
• Exemplary email etiquette and strong knowledge of Microsoft Outlook and Excel is a must.
• Demonstrated ability to work under pressure and meet strict timelines
• Attention to detail and a strong work ethic is a must
• Good numeric keyboarding skills, speed and accuracy are important
• Previous experience with / knowledge of a global corporate structure with multiple lines of business is an asset

Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers .

Canada Diversity Statement

Information obtained from the questions below will allow Johnson Controls to track the diversity of our applicants, employee training opportunities, promotions and employee retention in order to identify and remove barriers to employment and advancement. With your consent, you may also be contacted by the employment equity officer to get your opinions about Employment Equity (EE) Programs.

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Persons with disabilities are those that have a long-term or recurring physical, mental, sensory, psychiatric or learning impairment and who consider themselves to be disadvantaged in employment by reason of that impairment, or believe that an employer or potential employer is likely to consider them to be disadvantaged in employment by reason of that impairment. This also includes persons whose functional limitations owing to their impairment have been accommodated in their current job or workplace.

An Aboriginal person is a North American Indian, Métis, or Inuit and/or a Treaty Indian or a Registered Indian and/or member of an Indian Band/First Nation.

Members of visible minorities are persons, other than Aboriginal peoples, who are non-Caucasian in race or non-white in colour, regardless of birthplace.