Job Detail

GuildQuality - Part-time Customer Experience Representative (Remote, US) - RCSPL Canada Inc

Date Posted: Jul 28, 2022
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Job Detail

  • Location:
    Calgary, Alberta, Canada
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
    Entry Level
  • Positions:
  • Experience:
    Entry Level
  • Degree:
  • Apply Before:
    Aug 31, 2022

Job Description

Job details

$8 an hour
Job Type


Full Job Description

GuildQuality is looking for part-time Customer Experience Representatives (CERs) to join our team! This role can be done remotely and is approximately 20-25 hours per week during the following times: Monday – Friday 9:00am – 11:00pm, Saturday 11:00am – 9:00pm. Our surveyors start out at $8.00/hr with the ability to earn more with tenure and performance.
Required Equipment:
  • Must have access to a desktop or laptop computer (a tablet will not work for this role)
  • Must have access to reliable internet
About Us:
GuildQuality, an EverCommerce solution, is the nation’s leading provider of customer satisfaction performance measurement tools for the home improvement and home services industry. We provide a robust and automated customer survey plus real-time trend reports and promotional tools to over 2,500 members.
EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.
Our office is in Midtown Atlanta, but our CERs work remotely. This position offers great flexibility. You will need to provide your own computer and candidates must have a quiet work environment with a secure internet connection that is not shared.
What you’ll be doing:
Our surveyors are brand ambassadors for both our company and our member clients. Our survey team has conversations with homeowners to assess their satisfaction level in working with their builder, remodeler or contractor. As such, our surveyors must have a friendly, professional disposition and enjoy interacting with people on the phone. Previous experience in customer service is a plus. Each Surveyor will be provided a phone script to follow and is responsible for accurately recording responses to the survey questions.
Desired Skills & Experience
  • Friendly, professional disposition
  • Verbal and written communication skills
  • Listening skills
  • Knowledge of customer service principles and practices
  • Ability to type a minimum of 50+ words per minute
  • Strong phone presence
  • Comfortable working with technology applications
  • Great understanding of English grammar
  • Adaptability and flexibility
Work Environment/Culture/Benefits
  • We’re profitable and growing rapidly.
  • We have very few meetings, but lots of communication.
  • We’re open-book. That means everyone has a clear understanding of how the business is performing.
  • We offer flexible time off, allowing our team members to take time when needed.
  • Regardless of the job description and requisite skills, we only hire folks that are motivated, friendly, and team-oriented.
  • Unlimited access to Udemy professional development/training courses.
Our Team Values
  • Do everything with integrity
  • Don't just keep doing it; do it better
  • We are better together
  • Know the "why"
  • Always be transparent
  • Don't be afraid to make a mistake
Our Team's Mission: Fostering the relationship between our clients and their customers requires their sacred trust. We strive to earn that trust every day by providing them with the tools they need to continuously assess, promote, and grow their business.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Skills Required

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Company Overview

Mississauga, Ontario, Canada

We, at Riddhi Corporate, focus on delivering excellent results for our clients and help make their business grow. We customized and adapt our outsourcing solutions to address the specific needs of your business and help you reach your business goals... Read More

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