Job Detail

Customer Service/ Allocator - RCSPL Canada Inc

Date Posted: Jul 28, 2022
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Job Detail

  • Location:
    Kangerdlinerk, Nunavut, Canada
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
    Entry Level
  • Positions:
  • Experience:
    Entry Level
  • Degree:
  • Apply Before:
    Aug 31, 2022

Job Description

Job details

Job Type


Full Job Description

Impact on Business

  • Strictly follows established business guidelines of processes set by Customer Service management team based on guidelines/shipping standards from all accounts.
  • Allocates orders that meet fill-rates expectations.
  • Works closely with distribution, production and sales in order to resolve issues related to customer orders.
  • Responsible for cancelling open balances.
  • Runs reports to check bulk orders in the system for future production/property mark issues.
  • Works with Credit Department to release credit hold customer purchase orders.
  • Works closely with production in order to create HOT priority list for Distribution.
  • Investigates material issues that are preventing orders to be allocated.
  • Responsible for processing orders for small account structure, paper and EDI accounts.
  • Resolve most issues potentially inhibiting shipping of orders based on pre-established guidelines and customer requirements.

Innovation and Change

  • Able to help identify, evaluate and resolve issues prior to allocating orders.
  • Cross trained for Allocations and Customer Service Order Processing

Key Job Responsibilities

  • Constant communication with warehouse Supervisors/Manager to resolve problems and give direction.
  • Prioritizes outbound order flow with Distribution’s management team.
  • Works closely with production when waiting for product needed to allocate orders.
  • No necessary contact with external customers except to occasionally track an order on UPS/Fed-Ex website.
  • On time and immediate allocation of customer orders.
  • Work to make sure customer orders are shipped on time.
  • Timely communication and resolution of issues with team.
  • Continually work towards meeting divisional shipping goals.


Skills Required

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Company Overview

Mississauga, Ontario, Canada

We, at Riddhi Corporate, focus on delivering excellent results for our clients and help make their business grow. We customized and adapt our outsourcing solutions to address the specific needs of your business and help you reach your business goals... Read More

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