Job Detail

Customer Service Agent Collection - RCSPL Canada Inc

Date Posted: Jul 28, 2022
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Job Detail

  • Location:
    Aylmer, Ontario, Canada
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
    Entry Level
  • Positions:
  • Experience:
    Entry Level
  • Degree:
  • Apply Before:
    Aug 31, 2022

Job Description

Job type


Full Job Description

Primary Locations: Montreal, Quebec

Attendance: Hybrid

Employee Status: Regular

Schedule: Full-time

A career as a Customer Service Agent on our Collection team means providing credit management advice and proposing innovative solutions to clients who have missed payments on one or more products.

Your role

  • Contact clients to establish a trust-based relationship and implement the best solution for them
  • Be attuned to client's needs and resolve issues
  • Analyze and understand large amounts of information in order to properly assess a client's financial situation
  • Advise and offer solutions adapted to your client's needs in order to make them aware of their financial situation and highlight the benefits for them

The call centre is open Monday to Friday from 8:00 a.m. to 9:00 p.m and Saturday from 8:30 to 4:30 p.m. You will work full time (37.5 hours per week).

Our call center receives clients from across Canada.

You will begin with on-the-job training. It will allow you to experience the call centre environment and get to know your teammates. During this period, you'll learn about with your role, our products and technologies, and understand the ever-changing challenges of collection.

Required skills

  • Holder of a high school diploma
  • Experience in customer service, consulting
  • Know how to build relationships proactively and have a strong ability to build strong relationships with clients
  • Good ability to communicate and write in French and English

Privileged skills

  • Have the desire to develop in a stimulating and constantly changing work environment
  • Rigorous in your files
  • Ability to adapt to regular changes and have a team spirit

Your benefits

As soon as you are hired, we offer you several advantages so that you can grow. In addition to a competitive salary starting at $23.50/hr, we offer several flexible and advantageous benefits for you and your family:

  • Reimbursement of your education
  • Evening and weekend bonuses may apply
  • Health and wellness program with many benefits
  • Flexible group insurance
  • Defined benefit pension plan
  • Stock purchase plan
  • Employee and family assistance program
  • Preferred banking services
  • Community Involvement Program
  • Telemedicine
  • Virtual Sleep Improvement Clinic
***Possibility of working remotely under certain conditions

These are just some of the many benefits we offer. We’ve introduced a number of additional measures to ensure your health, safety and wellbeing during the pandemic.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.


People first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that's accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during our initial conversations.

We welcome all candidates! What can you bring to our team?

Are you ready to live your ambitions?


Thank you for your interest in this position. You'll only be contacted if your application is selected.
Particular Condition:Thank you for your interest in this position. You will be contacted only if your application is selected.

Skills Required

Job is expired

Company Overview

Mississauga, Ontario, Canada

We, at Riddhi Corporate, focus on delivering excellent results for our clients and help make their business grow. We customized and adapt our outsourcing solutions to address the specific needs of your business and help you reach your business goals... Read More

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