Job Detail

Customer Care (Call Center) Agent - RCSPL Canada Inc

Date Posted: Jul 28, 2022
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Job Detail

  • Location:
    Altona, Manitoba, Canada
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
    Entry Level
  • Positions:
  • Experience:
    Entry Level
  • Degree:
  • Apply Before:
    Aug 31, 2022

Job Description

Job details

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Full Job Description

Job Summary

Under close supervision, this position will answer incoming telephone calls, e-mails, and faxes from members regarding general and specific account and plan-level information, and provide web registration and navigation assistance.

Minimum Qualifications & Education

  • Bachelor’s degree from a four-year accredited college and three years of recent call center experience preferred, or an equivalent combination of college and experience
  • Type 30 WPM accurately
  • Must be able to work an 8-hour schedule between the hours of 7:30 am-5:30 pm

Essential Duties & Responsibilities

  • Provide exceptional customer service to active and retired members, beneficiaries, and the general public via telephone, e-mail, fax, or online chat sessions
  • Respond to incoming calls regarding, but not limited to, membership/retirement eligibility, refund/retirement processes, and service purchases
  • Review, comprehend, and speak knowledgeably to members regarding current laws, agency policies, web services, and departmental policies and procedures
  • Notate and update account information accurately
  • Schedule, cancel, and update appointments
  • Assist members with TRS web account registration and navigation
  • Provide information regarding self-service features such as updating and maintaining account information or initiating an online chat session
  • Appropriately submit requests for research and route calls to appropriate division, if needed
  • Constantly maintain call center guidelines and expectations including quality assurance, attendance, punctuality, and time management
  • Perform other duties as assigned

In addition to a competitive salary, TRS offers a generous benefits package, which includes a pension plan;401(k) with matching contribution; 13 paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending accounts.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily
receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive a notification.

This position is subject to close once a satisfactory applicant pool has been identified.

Candidates for this position are subject to a reference and a background check.

The Teachers Retirement System is an Equal Opportunity Employer

High school diploma or GED AND One year of full-time work experience providing customer support or technical assistance.

Skills Required

Job is expired

Company Overview

Mississauga, Ontario, Canada

We, at Riddhi Corporate, focus on delivering excellent results for our clients and help make their business grow. We customized and adapt our outsourcing solutions to address the specific needs of your business and help you reach your business goals... Read More

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